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HP Recommended
HP Envy 27 - p099na
Microsoft Windows 10 (64-bit)

In HP Support Assistant it is taking ages (3 hours and counting) to download Intel Wireless Display on this brand new PC - a file of some 122.59 MB. I have super fast fibre broadband getting just short of 40 Mbps - so I cannot understand this. Even the slowest broadband should do it in less time. Any solutions?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

The specifications on your desktop PC say nothing about Intel WiDi being a feature. From the specification, it is not part of the feature package that the desktop was delivered with.

 

http://support.hp.com/us-en/product/HP-ENVY-27-p000-All-in-One-Desktop-PC-series-(Touch)/8499712/mod...

 

All of the drivers available for direct download are located at the product support portal in the drivers and software section. Use the following link. I suggest saving the web page as a shortcut on the desktop.

http://support.hp.com/us-en/product/HP-ENVY-27-p000-All-in-One-Desktop-PC-series-(Touch)/8499712/mod...



I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

4 REPLIES 4
HP Recommended

Hi,

 

Why not directly download it. I believe HPSA does many overhead checkings, connecting and reconnecting ... therefore it is slower.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




HP Recommended

I'm new to this HP stuff - so how does one download direct as you suggest?

HP Recommended

The specifications on your desktop PC say nothing about Intel WiDi being a feature. From the specification, it is not part of the feature package that the desktop was delivered with.

 

http://support.hp.com/us-en/product/HP-ENVY-27-p000-All-in-One-Desktop-PC-series-(Touch)/8499712/mod...

 

All of the drivers available for direct download are located at the product support portal in the drivers and software section. Use the following link. I suggest saving the web page as a shortcut on the desktop.

http://support.hp.com/us-en/product/HP-ENVY-27-p000-All-in-One-Desktop-PC-series-(Touch)/8499712/mod...



I am a volunteer forum member. If my suggestion solved your issue, help others by not' forgetting to mark that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Many thanks - but quite why HP do not refer buyers to this page etc escapes me.

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