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‎03-05-2020 11:18 AM

HP Recommended
Product: ExHP Slimline 260 P026ample: Pavilion 65XX
Operating System: Microsoft Windows 10 (64-bit)

An HP alert is sending me to an Intel alert about Softpaq, but the alert does not mention my device. Should I do anything?

1 REPLY 1

‎03-07-2020 01:17 PM

HP Recommended

@notnud

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Did you make any changes to the settings of your PC prior to the issue?
  • Could you please share the picture of the Intel security alert? 

While you respond to that, let's try these steps: 

Before troubleshooting startup issues, remove or disconnect all discs and devices from the computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the

ECHO_LAKE
I am an HP Employee

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