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Microsoft Windows 11

I have a HP Pavilion x360 and I can't connect to any Internet at all. Nothing pops up even though I have a Xfinity box, I looked at all the tips but it says I have to troubleshoot it. But, how can I troubleshoot it without wifi? I've been resetting my laptop and everything and nothing works please help 

3 REPLIES 3
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Hello, and Welcome to the HP Support Community!

 

We need your exact model number to offer decent suggestions!!!   There are many hundreds of x360 PC's...

 

I'll start by asking the obvious:

1. Do you know how to turn on Wifi on the PC?

2. Does your PC work at a different location?

3. Does any other device connect to your "Xfinity box" via wifi?

 

WyreNut

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
HP Recommended

My model number is 24-10012cy and no I don’t know how to turn it off Wi-Fi other than shutting down my computer.  I acces my internet by the Wi-Fi and my other devices are working on my wifi

HP Recommended

Have you looked at "Settings/Network & Internet/Wifi" on your computer?  Is wifi turned on?

 

If you click "Show Available Networks" can it find any?

 

WyreNut

 

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Former Expert in the PalmOS, WebOS, and Android sections of this Community Forum.
I am a Volunteer here, not employed by HP.
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