• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP ENVY All-in-One - 32-a0055
Microsoft Windows 11

I have an HP Envy all in one 32 that constantly drops my wifi connection.  This problem has been going on for several months, but recently has gotten really bad.  When it drops (incredibly often, like 15 times a day), I first try turning wifi off and back on, which works maybe 20% of the time. Often it will state no networks available. So I go through it again. If/when my network pops up, I click on connect. (I also also have it set to connect automatically.) It often states "cannot connect with this network."   At that point, I restart my computer and that works maybe 70% of the time. I have already reset my router, removed wifi network and added as new, checked power settings, etc.  

 

I truly appreciate any help! I need a sanity check at this point.

 

Thanks!

4 REPLIES 4
HP Recommended

The parts list for your PC indicates that it comes with a Realtek RTL8822CE Wi-Fi adapter.

 

The only suggestion I can offer would be to see if updating the Wi-Fi driver to the latest version helps any.

 

Realtek RTL8xxx Wireless LAN Drivers

 

Version 2024.10.230.600

 

sp160300.exe

 

 

HP Recommended

Thanks.  However, I have already updated the driver.  All the tests state the wifi adapter is functioning as it should.  I ordered a wifi usb adapter that should arrive tomorrow.  I will keep you posted.

HP Recommended

You're very welcome. 

HP Recommended

Solution found!  The USB wifi is fantastic!  I wanted to try it for a few days before posting.  It hasn't dropped once the speed is incredible. No more fussing around trying to stay connected to wifi (please not it is ONLY my HP that could not stay connected; my phone, tv's, table, washer, dryer, dishwasher, fridge, printer, etc., have had no issues staying connected so it's not my wifi provider nor my router). My suggestion is to spend a few bucks for a wifi usb and save your time and energy.  I also would think again about purchasing HP products in the future.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.