• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Microsoft Windows 10 (64-bit)

I've bought a 'new' HP JA323A. I think it was old stock. Does a 2015 manufacturing date sound correct?  As it didn't come with any instructions,  I installed it in my data cabinet and attempted to access it via a browser connection. Obviously a bad move as it wouldn't let me in and when I tried accessing it via the console cable supplied, using 'admin' and no password, it won't let me in.   I can't register the product with HP and get support as I can't access the switch to get the serial number off it. I've tried entering what i thought was the right number off the sticker label  found on the underside but it doesn't like it. 

This switch doesn't have a reset button unlike some HP switches but there must be away to bypass the issue so I access the console.  I did see trawling somewhere on the internet that some switches have a default IP on the label but this has nothing. 

Does anyone have any ideas on how to do this? Thanks in advance for any assistance provided.

3 REPLIES 3
HP Recommended

Hi:

 

HP split into two companies back in 2014.

 

HP supports PC's, Printers, Tablets and Calculators.

 

HP Enterprise (HPE), supports Servers, Switches, Routers and Tape Storage.

 

You may want to post your question on the HPE community support forum -- Comware Based Switches section...

 

Comware Based Networking Forum | HPE Blogs, Discussions and Forums Community 

 

 

 

HP Recommended

Thank you for that. Will do.

Much appreciated.

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.