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‎05-23-2021 12:09 AM

HP Recommended
Product: Elitebook
Operating System: Microsoft Windows 10 (64-bit)

Mouse works perfectly, keyboard is dead. Same on two systems. New batteries, uninstalled and reinstalled. Built in redundancy?

5 REPLIES 5

‎05-23-2021 01:19 AM

HP Recommended

What year is it?
I have an hp keyboard, which broke like that all at once, but it had already lived quite a bit

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎06-01-2021 12:52 AM

HP Recommended

Yes. About 5 years old.  Destined for landfill even though the mouse is perfect?

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‎06-01-2021 10:17 AM

HP Recommended

I had opened mine, and nothing seemed toast or anything
I also did the tests with two computers, without the mouse, recognized normally installed from the device manager, but nothing to do!
the mouse was still working indeed!

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎06-01-2021 06:10 PM

HP Recommended

Same for me. Is there a fix?

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‎06-02-2021 09:55 AM

HP Recommended

I can not guess ..
If you understood my previous answer, I opened mine and there is no particular sign, the keyboard no longer works, regardless of the computer ..
I got it right, I replaced it with another simple keyboard and mouse kit!

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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