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paulesmonde
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Message 1 of 6
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KBRF57711 support and connect problem for wireless keyboard and mouse

HP Recommended
Elitebook
Microsoft Windows 10 (64-bit)

Mouse works perfectly, keyboard is dead. Same on two systems. New batteries, uninstalled and reinstalled. Built in redundancy?

5 REPLIES 5
Prométhée
Level 16
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Message 2 of 6
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HP Recommended

What year is it?
I have an hp keyboard, which broke like that all at once, but it had already lived quite a bit


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paulesmonde
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Message 3 of 6
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Yes. About 5 years old.  Destined for landfill even though the mouse is perfect?

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Prométhée
Level 16
9,679 9,537 980 3,408
Message 4 of 6
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I had opened mine, and nothing seemed toast or anything
I also did the tests with two computers, without the mouse, recognized normally installed from the device manager, but nothing to do!
the mouse was still working indeed!


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paulesmonde
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Message 5 of 6
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Same for me. Is there a fix?

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Prométhée
Level 16
9,679 9,537 980 3,408
Message 6 of 6
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I can not guess ..
If you understood my previous answer, I opened mine and there is no particular sign, the keyboard no longer works, regardless of the computer ..
I got it right, I replaced it with another simple keyboard and mouse kit!


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