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‎04-01-2026 02:58 PM

HP Recommended

Keyboard stopped working

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1 REPLY 1

‎04-03-2026 07:58 AM

HP Recommended

Hi @Dan6683,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out. I’ll help you with this. Could you please share a bit more detail about what exactly is happening with the keyboard?

  • Is it a laptop keyboard or an external (USB/wireless) keyboard? 
  • Are all keys not working, or only certain keys? 
  • Does the keyboard work in BIOS or on startup, or not at all? 
  • Any error messages, or did it stop suddenly? 

 

Quick checks in the meantime

For external keyboard:

  • Try a different USB port 
  • Test the keyboard on another device 
  • If wireless, check the battery and USB receiver 

 

For laptop keyboard:

  • Restart the system once 
  • Check if the Caps Lock light responds 
  • Try using the keyboard in the login screen / BIOS 

 

Once you share a bit more detail, I’ll guide you with the exact steps to fix it

 

I hope this helps.

 

Take care and have an amazing day!

I'm an HP Employee.


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