Lost Wi-Fi connection

[Hobynne]

Good Day,

I need help with my HP laptop. I lost my Wi-Fi connection and I've tried all possible ways to bring my wireless connection back but none of it succeeded. I can still use my laptop using a LAN connection but it will be more helpful if I am connected via wireless. Please help me on how to get the wireless option back. 

Thank you!

[sandytechy20]

@Hobynne

Welcome to the HP support community.

Have you run a wireless card test on your computer? 

  

Download and install the HP Hardware diagnostics tool from this link.  

Once installed, shut down your computer. 

Wait for a minute.  

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics.  

Select the component test and run a wireless test on your computer.  

Refer to this HP Article for assistance.  

If the test fails or does not detect the wireless card, it could be faulty. 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Hobynne]

Hi! The instructions didn't work 😞 My wifi is still gone and even in device manager it doesn't appear anymore. My laptop gets internet when connected to ethernet. Please help me fix this.

[sandytechy20]

@Hobynne

This seems to be a WiFi card failure.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.