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Hobynne
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Message 1 of 4
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Lost Wi-Fi connection

HP Recommended
HP Pavillion x360 Convertible
Microsoft Windows 10 (64-bit)

Good Day,

 

I need help with my HP laptop. I lost my Wi-Fi connection and I've tried all possible ways to bring my wireless connection back but none of it succeeded. I can still use my laptop using a LAN connection but it will be more helpful if I am connected via wireless. Please help me on how to get the wireless option back. 

 

Thank you!

3 REPLIES 3
sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Hobynne

 

Welcome to the HP support community.

 

Have you run a wireless card test on your computer? 

  

Download and install the HP Hardware diagnostics tool from this link.  

Once installed, shut down your computer. 

Wait for a minute.  

Turn the computer On and keep tapping F2 repeatedly on startup to enter system diagnostics.  

Select the component test and run a wireless test on your computer.  

Refer to this HP Article for assistance.  

 

If the test fails or does not detect the wireless card, it could be faulty. 

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Hobynne
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Message 3 of 4
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Hi! The instructions didn't work 😞 My wifi is still gone and even in device manager it doesn't appear anymore. My laptop gets internet when connected to ethernet. Please help me fix this.

 

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sandytechy20
HP Support Agent
HP Support Agent
25,700 25,580 1,412 1,484
Message 4 of 4
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@Hobynne

 

This seems to be a WiFi card failure.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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