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‎03-22-2017 01:09 PM - edited ‎03-22-2017 01:13 PM

HP Recommended
Product: hp all in one 22-3160na
Operating System: Microsoft Windows 10 (32-bit)

 

 

PUT A DVD IN THE DRIVE SHUT THE DRAW IT WOULD NOT LOAD SO I OPEN IT AND THE DVD WAS GONE SOME WHERE IN THE COMPUTER  COULD SOMEONE PLEASE HELP WITH THIS THANK YOU

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-23-2017 07:41 AM

HP Recommended

Maybe this Upgrading and Servicing guide for you PC will help you get it open:

http://h10032.www1.hp.com/ctg/Manual/c04717159

 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.

View solution in original post

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8 REPLIES 8

‎03-22-2017 02:52 PM

HP Recommended

Hi SueG160925,

 

It sounds like when you put the disc in the tray, it was not securely connected to the tray. It's likely the disc slid down inside the drive enclosure.

 

You may need to open the PC cover and remove the drive to see if you can get it out. 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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‎03-22-2017 04:20 PM

HP Recommended

THANK YOU SO MUCH I WILL TRY THIS IN MORNING I TRIED TO UNDO IT EARLER TODAY BUT IT WOULD NOT LOSEN OFF I COULD ONLY FIND TWO SCREW AT THE BOTTOM OF THE COMPUTER

IT SEEMED TO MAKE IT LOSE BUT COULD NOT GET IT OFF THANK FOR YOUR HELP

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‎03-22-2017 04:22 PM

HP Recommended

THANK YOU SO MUCH I WILL TRY THIS IN MORNING I TRIED TO UNDO IT EARLER TODAY BUT IT WOULD NOT LOSEN OFF I COULD ONLY FIND TWO SCREW AT THE BOTTOM OF THE COMPUTER

IT SEEMED TO MAKE IT LOSE BUT  I  COULD NOT GET IT OFF THANK FOR YOUR HELP

Was this reply helpful? Yes No

‎03-23-2017 07:41 AM

HP Recommended

Maybe this Upgrading and Servicing guide for you PC will help you get it open:

http://h10032.www1.hp.com/ctg/Manual/c04717159

 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
Was this reply helpful? Yes No

‎03-23-2017 10:42 AM

HP Recommended

Thank you so much for all your help i have download the manual which looks very helpful  i will let you when i have sorted this matter out thank you

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‎03-23-2017 12:39 PM

HP Recommended

Just a note to let you no that i got the DVD out and would like to thank you for all your help

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‎03-23-2017 12:41 PM

HP Recommended

Just a note to let you no that I got the DVD out and would like to thank you for all your help

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‎03-23-2017 12:41 PM

HP Recommended

That is great to hear! Thanks for coming back and letting me know.  🙂

 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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