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sueG160925
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Solved!

Lost my DVD in the computer

HP Recommended
hp all in one 22-3160na
Microsoft Windows 10 (32-bit)

 

 

PUT A DVD IN THE DRIVE SHUT THE DRAW IT WOULD NOT LOAD SO I OPEN IT AND THE DVD WAS GONE SOME WHERE IN THE COMPUTER  COULD SOMEONE PLEASE HELP WITH THIS THANK YOU

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Mister_Do
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Maybe this Upgrading and Servicing guide for you PC will help you get it open:

http://h10032.www1.hp.com/ctg/Manual/c04717159

 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.

View solution in original post

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Mister_Do
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Hi SueG160925,

 

It sounds like when you put the disc in the tray, it was not securely connected to the tray. It's likely the disc slid down inside the drive enclosure.

 

You may need to open the PC cover and remove the drive to see if you can get it out. 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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sueG160925
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THANK YOU SO MUCH I WILL TRY THIS IN MORNING I TRIED TO UNDO IT EARLER TODAY BUT IT WOULD NOT LOSEN OFF I COULD ONLY FIND TWO SCREW AT THE BOTTOM OF THE COMPUTER

IT SEEMED TO MAKE IT LOSE BUT COULD NOT GET IT OFF THANK FOR YOUR HELP

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sueG160925
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THANK YOU SO MUCH I WILL TRY THIS IN MORNING I TRIED TO UNDO IT EARLER TODAY BUT IT WOULD NOT LOSEN OFF I COULD ONLY FIND TWO SCREW AT THE BOTTOM OF THE COMPUTER

IT SEEMED TO MAKE IT LOSE BUT  I  COULD NOT GET IT OFF THANK FOR YOUR HELP

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Mister_Do
Level 10
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Message 5 of 9
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HP Recommended

Maybe this Upgrading and Servicing guide for you PC will help you get it open:

http://h10032.www1.hp.com/ctg/Manual/c04717159

 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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sueG160925
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Thank you so much for all your help i have download the manual which looks very helpful  i will let you when i have sorted this matter out thank you

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sueG160925
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Just a note to let you no that i got the DVD out and would like to thank you for all your help

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sueG160925
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Just a note to let you no that I got the DVD out and would like to thank you for all your help

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Mister_Do
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That is great to hear! Thanks for coming back and letting me know.  🙂

 

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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