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Locked

‎05-06-2021 02:12 PM

HP Recommended
Product: OFFICE JET PRO 8620
Operating System: macOS 10.15 Catalina

I HAVE JUST CHANGED MY ROUTER BUT UNABLE TO REPROGRAMME MY PRINTER AS IT TELLS ME THE ADMINISTRATOR (ME) HAS LOCKED THIS FACILITY UP - HOW DO I CHANGE THE ROUTER SETTINGS?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-11-2021 02:30 AM

HP Recommended

@MICKIE71

 

Welcome to the HP support community.

 

As you have tried all the steps to fix the issue and the issue still persists, I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-11-2021 02:30 AM

HP Recommended

@MICKIE71

 

Welcome to the HP support community.

 

As you have tried all the steps to fix the issue and the issue still persists, I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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