-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
-
×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
-
- HP Community
- >
- Desktops
- >
- Networking
- >
- Missing drivers with install
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Mute
- Printer Friendly Page

Create an account on the HP Community to personalize your profile and ask a question

Solved!
Missing drivers with install
06-13-2019 02:10 PM

I have an HP Pailion HPE product no. QN557AA#ABA. I did a clean W7HP install from disc. It is missing 4 critical drivers, and did not request the license key - is that normal?
By the grace of this board's experts, I identified and installed one of the drivers but am still missing these:
Network Controller
PCI Simple Communications Controller
SM Bus Controller
Did the install go wrong, and I should try again? Hard to imagine 4 critical drivers completely absent from the disc. If not, how do I track them down without spending a week trying dead end links?
Solved! Go to Solution.
06-13-2019 06:38 PM

Hi:
Your PC's support page doesn't have any of those drivers...
You need these drivers...
SM Bus Controller: Install this driver first and restart the PC.
https://ftp.hp.com/pub/softpaq/sp57001-57500/sp57417.exe
PCI Simple Communications Controller:
https://ftp.hp.com/pub/softpaq/sp57001-57500/sp57372.exe
Network Controller:
https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe
06-14-2019 05:34 AM

Thanks Paul, sorry I posted 2 threads with the same issue. '17 and '21 worked, '72 didn't. No need to reply here, I'll follow the other thread

Didn't find what you were looking for? Ask the community