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Jeffreyet
Level 2
15 12 2 1
Message 1 of 3
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Solved!

Missing drivers with install

HP Recommended
HP Pavilion HPE
Microsoft Windows 7 (64-bit)

I have an HP Pailion HPE product no. QN557AA#ABA. I did a clean W7HP install from disc. It is missing 4 critical drivers, and did not request the license key - is that normal? 

By the grace of this board's experts, I identified and installed one of the drivers but am still missing these:

Network Controller
PCI Simple Communications Controller
SM Bus Controller

Did the install go wrong, and I should try again? Hard to imagine 4 critical drivers completely absent from the disc. If not, how do I track them down without spending a week trying dead end links?

 

1 ACCEPTED SOLUTION

Accepted Solutions
Jeffreyet
Author
Level 2
15 12 2 1
Message 3 of 3
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HP Recommended

Thanks Paul, sorry I posted 2 threads with the same issue. '17 and '21 worked, '72 didn't. No need to reply here, I'll follow the other thread

View solution in original post

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Paul_Tikkanen
Level 21
Level 21
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Message 2 of 3
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HP Recommended

Hi:

 

Your PC's support page doesn't have any of those drivers...

You need these drivers...

SM Bus Controller: Install this driver first and restart the PC.

https://ftp.hp.com/pub/softpaq/sp57001-57500/sp57417.exe

PCI Simple Communications Controller:

https://ftp.hp.com/pub/softpaq/sp57001-57500/sp57372.exe

Network Controller:

https://ftp.hp.com/pub/softpaq/sp71001-71500/sp71421.exe

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Jeffreyet
Author
Level 2
15 12 2 1
Message 3 of 3
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HP Recommended

Thanks Paul, sorry I posted 2 threads with the same issue. '17 and '21 worked, '72 didn't. No need to reply here, I'll follow the other thread

Was this reply helpful? Yes No
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