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- My HP250G5 (2017- 64 bit, Win7) doesn't have bluetooth. How...

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02-12-2021 04:28 AM
When I purchased this laptop in 2017, the specs said it has bluetooth. But it never worked and my IT guy at office failed at solving the issue. I didn't look into it until recently, when I tried installing the drivers but it didn't seem to work.
I downloaded the following applications from HP website and installed them on my laptop:
BT_Win7_64_19.70.0.exe
sp75614.exe
sp76055.exe
None of them work. I end up getting "attrib +h C:\system.sav /s /d" message when I run the driver application.
Please help me get my laptop bluetooth working.
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Accepted Solutions
02-15-2021 09:14 AM
You're very welcome.
Yes, I would say the chip is bad.
Did you check the BIOS and see if there was a setting to enable the Bluetooth?
Some HP business notebooks have settings like that.
You can replace the card with another one having the same part number...
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter HP part # 863934-855.
Below is the link to the service manual...
You can also purchase a USB Bluetooth adapter if you prefer.
02-12-2021 06:51 AM
Hi:
What model wifi adapter does your notebook come with?
If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model of the wireless network adapter.
Some wifi adapters are combination wifi/bluetooth adapters and some aren't.
02-15-2021 05:42 AM
Thanks for replying.
My machine has a "Intel (R) Dual Band Wireless -AC3168" adapter.
I checked it's properties and followed following steps:- Advanced- Bluetooth (R) AMP- Enabled.
Still bluetooth not available!! What does this mean?
02-15-2021 06:54 AM
You're very welcome.
You definitely should have Bluetooth with that model wifi card.
If you don't see a Bluetooth device manager category, since you are running W7 on there, install the HP connection manager software, restart the PC and see if you can turn on the Bluetooth with the connection manager software.
This package provides the HP Connection Manager for supported notebook models running a supported operating system.
5.0.15.1
https://ftp.hp.com/pub/softpaq/sp75501-76000/sp75771.exe
If that doesn't work either, then the only thing I can assume is that the Bluetooth chip on the wifi card's circuit board is dead and in order to fix the problem you would need to replace the wireless card.
02-15-2021 09:14 AM
You're very welcome.
Yes, I would say the chip is bad.
Did you check the BIOS and see if there was a setting to enable the Bluetooth?
Some HP business notebooks have settings like that.
You can replace the card with another one having the same part number...
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter HP part # 863934-855.
Below is the link to the service manual...
You can also purchase a USB Bluetooth adapter if you prefer.