My bluetooth stopped working and now I can't see it to connect any devices

[mattscanlon]

My bluetooth stopped working about 5 hours ago and now I can't see it to connect any devices

[Max3Aj]

@mattscanlon, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If Bluetooth suddenly disappeared from your HP desktop, it could be due to a driver issue, a Windows update, or a hardware-related glitch. Here are some steps to help you restore Bluetooth functionality:

Check Device Manager

• Press Windows + X and select Device Manager.
• Look for Bluetooth in the list. If it's missing:
  • Expand Network adapters and check for any Bluetooth-related entries.
  • Click View > Show hidden devices to ensure it's not hidden.

Run Bluetooth Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Bluetooth troubleshooter and follow the on-screen instructions.

Re-enable Bluetooth in BIOS (if applicable)

Sometimes Bluetooth gets disabled at the hardware level:

• Restart your PC and press Esc or F10 repeatedly to enter BIOS.
• Look for Built-in Device Options and ensure Bluetooth is enabled.
• Save changes and exit.

Reinstall Bluetooth Drivers

• Visit the HP Support Website and enter your desktop model.
• Download and install the latest Bluetooth driver for your system.
• Alternatively, you can use HP Support Assistant to automatically detect and install missing drivers:
  • HP Support Assistant | HP® Support

Check Windows Services

• Press Windows + R, type services.msc, and press Enter.
• Find Bluetooth Support Service.
  • Make sure it's Running and set to Automatic.
  • If not, right-click > Properties > Start the service.

Windows Updates

• Go to Settings > Windows Update and check for any pending updates.
• Install all updates and restart your PC. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support