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HP Recommended
Rayzen 3
Microsoft Windows 10 (64-bit)

Hi there.

I connected my Bluetooth headphones to my pc.

It tells me it's connected but sounds come and go and followed by a very loud noise, sounds like you trying to set a program into your t v. Then the noise slowly goes away, and then nothing. My other Bluetooth headphones are connecting but skipping words.

1. Bluedio (1 1/2)

2. JBL Live. ( December 20)

Both work fine on my husbands' computer, he got also an HP, and on my iPhone.

I called Microsoft and we went to upgrade drivers to reinstall windows files, they were on my pc clicking this and that, nothing. I disconnected, shut down, and reinstalled more times than I can count. I am at the end and have no clue what else to do. I really don't want pay $ 60.00 to call HP and then

they can't help me.

Help, please.

My pc is a little over 1 year old.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi@Lopezfma, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Update the BIOS

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

 

View solution in original post

2 REPLIES 2
HP Recommended

Hi@Lopezfma, Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps Audio issue 

 

 

To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:

 

 

Update the BIOS

 

Realtek High-Definition (HD) Audio Driver

 

Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.

             

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

 

HP Recommended

Hi Praveenbv

thank you soooo...much. Microsoft could not figure it out after 2 1/2 hours on the phone.

I updated with Realtek High-Definition (HD) Audio Driver and now it works like a charm.

FYI SoftPaq was discontinued.

 

Thank's again

Manuela

 

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