02-26-2019 06:53 AM
Welcome to HP Support Community,
This looks like a possible hardware failure. I would personally suggest you contact our HP support team for further assistance.
HP support can be reached on www.hp.com/contacthp
Select the product type.
Enter the serial number of your device or select let HP detect your product option.
Select the country from the drop-down.
You should see the HP phone support number or Chat option listed.
Let me know how it goes and you have a great day!
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