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‎06-19-2021 09:07 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

image.jpg

 hello,

I have an issue where my laptop can’t connect to any wifi networks and I can’t seem to make it work. I’ve tried all sorts of things and it just doesn’t work. 

as you can see it has the ‘not connected’ image.

 

I feel that maybe my network adapter is faulty? 

thanks in advance for any suggestions. 

3 REPLIES 3

‎06-20-2021 03:12 AM

HP Recommended

@Willbur 

 

What is your machine ? When double click the globe icon what do you see ?

 

Regards.

BH
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‎06-20-2021 03:28 AM

HP Recommended

Hello, thanks for replying. When I double click on it, I can see the available networks. When I try and connect to them it just says can’t connect to the network. My home wifi has other devices connecting without issues so I know it’s an issue with my laptop and not my network. I’ve also tried to connect to other wifi networks and the same happened. 

TIA

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‎06-20-2021 03:29 AM

HP Recommended

The model is as below.

 

aptop 15s-fq1003na Intel Core i5 1035G1, 8GB RAM, 512GB SSD, 15.6 inch Full HD Laptop with Optional Microsoft 365 Personal 1 Year - Silver Q4UTY15

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