Network Adapter issue

Willbur · ‎06-19-2021

hello,

I have an issue where my laptop can’t connect to any wifi networks and I can’t seem to make it work. I’ve tried all sorts of things and it just doesn’t work.

as you can see it has the ‘not connected’ image.

I feel that maybe my network adapter is faulty?

thanks in advance for any suggestions.

banhien · ‎06-20-2021

@Willbur

What is your machine ? When double click the globe icon what do you see ?

Regards.

BH
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Willbur · ‎06-20-2021

Hello, thanks for replying. When I double click on it, I can see the available networks. When I try and connect to them it just says can’t connect to the network. My home wifi has other devices connecting without issues so I know it’s an issue with my laptop and not my network. I’ve also tried to connect to other wifi networks and the same happened.

TIA

Willbur · ‎06-20-2021

The model is as below.

aptop 15s-fq1003na Intel Core i5 1035G1, 8GB RAM, 512GB SSD, 15.6 inch Full HD Laptop with Optional Microsoft 365 Personal 1 Year - Silver Q4UTY15

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Network Adapter issue