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VenturaGary
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Solved!

Networking won’t work on computer with newly restored WinXPPro

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Compaq Presario SR2000
Microsoft Windows XP

My Compaq Presario SR2000 Windows XP Pro crashed on my old HDD. So I installed a new HDD; loaded WXPPro on it. But I can’t get the networking to work. The 1394 Net Adapter says it is working properly, but it won’t connect to the Internet or to my home network. However, I notice in the Device Manager that following “Other Devices” are missing drivers:

Ethernet Controller

SM Bus Controller

Video Controller (VGA compatible)

Audio Device on High Definition Audio Bus

I’m assuming the Ethernet Controller and possibly the SM Bus Controller might have something to do with that. If so, where would I obtain drivers for them?

 

Other things to try to restore network connectivity?

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Paul_Tikkanen
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Hi:

 

HP has retired support for that model series, but I should be able to find the drivers you need from the individual hardware component manufacturer's websites.

 

Please post the hardware ID's for each of the devices that need drivers.

 

To find the hardware ID, go to the device manager and click on the device needing the driver.

 

Then click on the Details tab at the top of the device.

 

Post the string of characters that begin with PCI/VEN.

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VenturaGary
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Thank you, Paul. That would be very helpful and kind of you. Here they are:

 

Ethernet Controller

PCI\VEN_8086&DEV_27DC&SUBSYS_2A50103C&REV_01\4&1AF1648C&0&40F0

SM Bus Controller

PCI\VEN_8086&DEV_27DA&SUBSYS_2A50103C&REV_01\3&2411E6FE&0&FB

Video Controller (VGA compatible)

PCI\VEN_8086&DEV_2772&SUBSYS_2A50103C&REV_02\3&2411E6FE&0&10

Audio Device on High Definition Audio Bus

HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_103C2A50&REV_1000\4&3C377BA&0&0201

 

Gary

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Paul_Tikkanen
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You're very welcome, Gary.

 

Here are the links to the drivers you need...Download them from another PC, copy them to a USB flash drive and install them from that--at least until you get the ethernet driver installed.

 

Note: Windows XP doesn't have a built in file unzipping program, so use the free 7-Zip utility.  The first file listed at the top of the link below is the 32 bit program.

 

https://www.7-zip.org/

 

Install the smbus controller driver first and restart the PC.  Download, unzip and run the setup application.

 

https://downloadcenter.intel.com/download/20018/INF-Update-Utility-Primarily-for-Intel-6-5-4-3-900-S...

 

Ethernet controller:

 

https://downloadcenter.intel.com/download/18717/Network-Adapter-Drivers-for-Windows-XP-Final-Release...

 

Video Controller:

 

https://downloadcenter.intel.com/download/15559/Intel-Graphics-Media-Accelerator-Driver-for-Windows-...

 

The audio is a little tricky.   It is usally a two step process for High Definition Audio devices and XP SP2. 

 

If you have XP SP3, you should be able to skip the first driver link, and go right to the Realtek audio driver.

 

The reason I had you install the chipset driver first (smbus controller), is because it may get another HD audio device to show up, and you need a different driver for that.  If it does, then you will need to install this driver first, restart the PC, and then install the Realtek audio driver.

 

This package contains version 1.0a of the Universal Audio Architecture (UAA) high-definition audio class driver for the supported desktop models running the supported Microsoft Windows Operating Systems.

 

https://ftp.hp.com/pub/softpaq/sp32001-32500/sp32395.exe

 

HDAUDIO\FUNC_01&VEN_10EC&DEV_0888:   Accept the agreement.  Download and install the XP audio driver from the link below and restart the PC.  You want the 1st file listed in green.

 

http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=24&PFid=24&Level=4&Conn=3&DownT...

 

 

VenturaGary
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Thank you so much! Almost everything is working now, including audio and the ability to see other computers on the network, but for some reason it refuses to connect to the Internet. Following is the Network Diagnostics file:

HTTP, HTTPS, FTP Diagnostic 
HTTP, HTTPS, FTP connectivity

info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset
error Could not make an HTTPS connection.
error Could not make an FTP connection.
info Redirecting user to support call

DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: no
info Resolving name ok for (www.microsoft.com): yes
No DNS servers

DNS failure

Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info Could not get proxy settings via the Automatic Proxy Configuration mechanism
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.106
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info TCP port 80 on host 23.210.205.109 was successfully reached
info The Internet host www.microsoft.com was successfully reached
info The default gateway is OK

IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed

IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.106

WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.

Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Network connection: Name=Internet Connection, Device=Internet Connection, MediaType=SHARED ACCESS HOST LAN, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected

HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

warn FTP (Passive): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset
warn HTTP: Non-success HTTP status code (405) returned from site www.hotmail.com.
info HTTP: Successfully connected to www.microsoft.com.
warn HTTPS: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12029 connecting to www.passport.net: A connection with the server could not be established
warn FTP (Active): Error 12031 connecting to ftp.microsoft.com: The connection with the server was reset
error Could not make an HTTPS connection.
error Could not make an FTP connection.



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Paul_Tikkanen
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You're very welcome.

 

I don't think the internet works well with XP if you don't use a 3rd party internet browser like Firefox.

 

Even Google Chrome quit support for XP.

 

https://www.mozilla.org/en-US/firefox/new/

 

Did you do the updates to XP and at least get SP 3 installed?  That might help.

 

You can get the standalone XP3 download from this link below....upper right corner of the page is the download button.

 

https://filehippo.com/download_windows_xp_service_pack_3/

 

 

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VenturaGary
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I already have SP3 running on the computer, and Chrome works on my other WinXP computers, but I'm OK running Firefox. Thanks for your help. You've been a lifesaver!

 

Gary

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Paul_Tikkanen
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Anytime, Gary.

 

You may also want to update to IE8 using the standalone installer if you have not done so already.

 

I think that will allow you to do windows updates through the web where it provides the optional updates.

 

https://www.microsoft.com/en-us/download/internet-explorer-8-details.aspx

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