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Stacy08
New member
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Message 1 of 2
280
Flag Post

New Wireless Elite v2 keyboard

‎07-15-2020 08:29 PM

HP Recommended
Product: Lenovo
Operating System: Microsoft Windows 10 (64-bit)

Hello,

I purchased a new HP wireless elite v2 keyboard 7/15/2020  and I am unable to program the easy access buttons on it. Does anyone know where to get the software? I am using Windows 10 64bit.

 

Thank you.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,464 478 800
Message 2 of 2
Flag Post

‎07-20-2020 03:58 PM

HP Recommended

@Stacy08 Welcome to HP Community!

 

I understand that you are facing a keyboard issue.

 

Please perform the keyboard test and let us know.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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