cancel
Showing results for 
Search instead for 
Did you mean: 
SLY10
Level 1
9 3 0 0
Message 1 of 6
447
Flag Post

New hp laptop cannot connect to my office open wifi, my ipad easily does

HP Recommended
HP laptop 7 Gen Core i3
Microsoft Windows 10 (64-bit)

I bought this 7 Gen Core i3  14-inch SSD Hard Drive Laptop on Thanksgivings day. It connects to my home wifi easily without any problem.  I brought it to my office and it simply cannot connect to the OPEN wifi, usually for visitor or guest.  The secure wifi is not available for us as we have our own wire connection.  I tried all the methods listed over the internet without success.

It just keeps repeating the connecting process.

My IPAD Mini simply connect to the same open wifi with just a click of the mouse.  My friend just bought a Chrome Book and he has no problem connecting to the same open Wifi.   I tried to update the network adaptor driver also didn't work. Can someone tell me why other devices can connect but this laptop cannot.

5 REPLIES 5
Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 2 of 6
Flag Post
HP Recommended

Hi

Results for " HP laptop 7 Gen Core i3" (16244)

So a targeted answer is unlikely, just a wild guess  on my part.

First of all you need to know whether you have the correct frequency, 2.4 or 5.0.

Then you would want to connect, after having cleared your previous home connection.

 

So...

I suggest   D, E, F, G, W, X and Y finishing with Z to exit.

If in doubt please ask.

Copy and Paste into Notepad,
Save as A2Z.bat
Double click to run.


@ECHO THIS MAY HELP TO REPAIR / RECTIFY,
@ECHO VERY, SIMPLE NETWORK DIFFICULTIES.
@ECHO BOTH ETHERNET & WIRELESS PROBLEMS.
@ECHO THE RESULTS WILL VARY ACCORDING TO
@ECHO YOUR CONFIGURATION AND USER LEVEL.
@ECHO A RE-BOOT MUST BE DONE AFTER DOING
@ECHO SOME OF THE CHECKS OPTIONED BELOW.
@ECHO....................................
:MENU
@ECHO TYPE IN YOUR PREFERRED MENU CHOICE
@ECHO....................................
@ECHO.
@ECHO A - PING_LO Ping test to 127.0.0.1
@ECHO B - PING_TO Pinging out to 8.8.8.8
@ECHO C - GET_IFS Display each Interface
@ECHO D - DNSFLSH Flush out DNS Register
@ECHO E - DNS_REG Register new DNS value
@ECHO F - IPvFOUR Reset to remove errors
@ECHO G - IP_RNEW Force/Renew IP address
@ECHO H - IPv_SIX Reset to remove errors
@ECHO I - NB_STAT NETBIOS -Renew -Repair
@ECHO J - DIS_HEU Disable TCP Heuristics
@ECHO K - SH_ETH0 Display ETH0 interface
@ECHO L - DR_WLAN Drivers WLAN interface
@ECHO M - SH_WLAN Display WLAN interface
@ECHO N - NS_LKUP Shows your Name Server
@ECHO O - GET_MAC Obtain MAC address(es)
@ECHO P - GTMAC-A Create address(es)-TXT
@ECHO Q - IP_CONF Display Network Config
@ECHO R - IPCNF-A All Network Config-TXT
@ECHO S - SYS_SUM System Summary Display
@ECHO T - INFO_32 Shows MSINFO32 Screens
@ECHO U - NETSTAT All Network Statistics
@ECHO V - NSTAT-A Show Network Stats-TXT
@ECHO W - WINSOCK Reset to remove errors
@ECHO X - PROFILE Displays SSID listings
@ECHO Y - WIFIKEY Displays as clear text
@ECHO Z - FINISHD Close this Command Box
@ECHO ...................................
@ECHO OFF
COLOR B1
SET /P M= Press A-Z, and then ENTER:

IF /I %M%==A GOTO PING_LO
IF /I %M%==B GOTO PING_TO
IF /I %M%==C GOTO GET_IFS
IF /I %M%==D GOTO DNSFLSH
IF /I %M%==E GOTO DNS_REG
IF /I %M%==F GOTO IPvFOUR
IF /I %M%==G GOTO IP_RNEW
IF /I %M%==H GOTO IPv_SIX
IF /I %M%==I GOTO NB_STAT
IF /I %M%==J GOTO DIS_HEU
IF /I %M%==K GOTO SH_ETH0
IF /I %M%==L GOTO DR_WLAN
IF /I %M%==M GOTO SH_WLAN
IF /I %M%==N GOTO NS_LKUP
IF /I %M%==O GOTO GET_MAC
IF /I %M%==P GOTO GTMAC-A
IF /I %M%==Q GOTO IP_CONF
IF /I %M%==R GOTO IPCNF-A
IF /I %M%==S GOTO SYS_SUM
IF /I %M%==T GOTO INFO_32
IF /I %M%==U GOTO NETSTAT
IF /I %M%==V GOTO NSTAT-A
IF /I %M%==W GOTO WINSOCK
IF /I %M%==X GOTO PROFILE
IF /I %M%==Y GOTO WIFIKEY
IF /I %M%==Z GOTO FINISHD

:PING_LO
ping LOOPBACK
echo.
GOTO MENU

:PING_TO
ping 13.107.4.52
echo.
GOTO MENU

:GET_IFS
netsh interface ip show interface
echo.
GOTO MENU

:DNSFLSH
ipconfig /flushdns
echo.
GOTO MENU

:DNS_REG
ipconfig /registerdns
echo.
GOTO MENU

:IPvFOUR
netsh int ipv4 reset reset.log
echo.
GOTO MENU

:IP_RNEW
ipconfig /release
pause
ipconfig /renew
echo.
GOTO MENU

:IPv_SIX
netsh int ipv6 reset reset.log
echo.
GOTO MENU

:NB_STAT
nbtstat -RR
echo.
GOTO MENU

:DIS_HEU
netsh int tcp set heuristics disabled
echo.
GOTO MENU

:SH_ETH0
netsh lan show interfaces | more /c
echo.
GOTO MENU

:DR_WLAN
netsh wlan show drivers | more /c
echo.
GOTO MENU

:SH_WLAN
netsh wlan show interfaces | more /c
echo.
GOTO MENU

:NS_LKUP
nslookup /ns
echo.
GOTO MENU

:GET_MAC
getmac | more /c
echo.
GOTO MENU

:GTMAC-A
getmac >> c:\GM.txt
Notepad c:\GM.txt
echo.
GOTO MENU

:IP_CONF
ipconfig -all
echo.
GOTO MENU

:IPCNF-A
ipconfig -all >> C:\IP.txt
Notepad C:\IP.txt
echo.
GOTO MENU

:SYS_SUM
systeminfo
echo.
GOTO MENU

:INFO_32
msinfo32
echo.
GOTO MENU

:NETSTAT
netstat -e -r -s | more /c
echo.
GOTO MENU

:NSTAT-A
netstat -e -r -s >> NetStat.txt
Notepad NetStat.txt
echo.
GOTO MENU

:WINSOCK
netsh winsock reset catalog
echo.
GOTO MENU

:PROFILE
netsh wlan show profiles
echo.
@ECHO PLEASE NOTE any NETWORK-SSID name(s)
@ECHO that you want the PASSPHRASE(S) for.
echo.
GOTO MENU

:WIFIKEY
set /p wkey=Please type in the SSID
Please type in the SSID
netsh wlan show profile name=%wkey% key=clear
echo.
GOTO MENU

:FINISHD
EXIT

 

 

 

0 Kudos
SLY10
Author
Level 1
9 3 0 0
Message 3 of 6
Flag Post
HP Recommended

Those are difficult steps to try as I only understand the first three lines - that is to use a .bat file to run.

Thanks.

 

0 Kudos
Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 4 of 6
Flag Post
HP Recommended

And did you?

 

Run the batch file?

0 Kudos
SLY10
Author
Level 1
9 3 0 0
Message 5 of 6
Flag Post
HP Recommended

Not yet try as I am on vacation. 

You said it was your wild guess.   What is the chances of making my laptop not operationable if I run the batch file? Can it be McCafee anti-virus that came with it and has been alerting me to subscribe with the $$.  I have uninstalled it and will try to see it work without the damned McCafee.

0 Kudos
Lil_Boy_Blue
Level 12
7,692 7,654 332 701
Message 6 of 6
Flag Post
HP Recommended

Hi

 

McAfee maybe.

I use Bit Defender, Lo-Cost/No-Cost alternative.

 

The command lines in the batch file?  Do them individually, like this...

 

WinKey + R and type      cmd.exe pause

Then type       getmac

Then type       ping 127.0.0.1

etc etc.

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation