Only getting 2mbps from 50mbps

[Abderrahmen]

Hello,

I have a laptop model15-dw3024nk and my wifi network adapter is realtek rtl8821ce 802.11ac pcie adapter and my download speed does not go over 3mbps even though I have 50mpbs internet speed which I tested on different devices in my house and they all gave out ~40 mbps except this year and a half old HP model15-dw3024nk laptop.

I've tried updating my drivers but that was ineffective.

Is there an available fix for this issue?

Thanks in advance.

[ub6424]

Hello @Abderrahmen 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <wireless> connection ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[Abderrahmen]

Hello @Ub6424

I did not find other devices in the device manager as shown in caprture3 Capture1

Capture2

Capture3

[ub6424]

Hello @Abderrahmen 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.57 Rev.A

79.9 MB

Oct 3, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update 

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.208 Rev.S

Download

(6) Restart Windows

(7) Test your notebook wireless connection

(8) Please report back

[Abderrahmen]

Hello @Ub6424 and sorry for the late response

I have followed the steps you listed and even though my pc got a bit faster my download speed on the other hand hasn't changed.

P.S: Happy new year

[ub6424]

Hello @Abderrahmen 

You should prefer 5.0 GHz settings for the RTL8821CE card in Windows Device Manager.

Read this old conversation where specification, speed and settings are discussed:

Realtek RTL8821CE 802.11AC 5GHz Band not available

( Do not download and install old drivers from there )

Kind regards