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- PC won't connect to network
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11-09-2018 03:48 PM
HP Pavilion Elite HPE-510t CTO Desktop PC won't connect to network. WIN 10 diagnostics just tells me not connected to internet. Device manager says Realtek PCI GBE is working fine. I have plugged the ethernet cable into my laptop and immediately connects to the network and internet.
11-10-2018 03:11 AM
Hi
Let me state the obvious... These are kind of things you need
IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 10 November 2018 09:52:59
Lease Expires . . . . . . . . . . : 11 November 2018 09:53:14
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
Then drivers etc.....
Copy and Paste into Notepad, save as LBB.bat and double click to run. Post anything relevant please. @ECHO OFF getmac systeminfo PowerShell -Command "Get-NetAdapter" PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver" PowerShell -Command "GIP -Detailed" PowerShell -Command "Test-NetConnection" PAUSE
The above gives the drivers installed for your WiFi adapter and lots more.
Please give a few more details.
11-11-2018 11:10 AM
Thanks for your help. FYI, if I reboot the computer the little computer icon in the lower right corner reports a network connection and internet access, but this is wrong. If I open a browser, there is no connection to the internet. Eventually, the computer icon gets it and reports no internet access, which there hasn't been on this PC for about 5 days. I plugged the internet cable into a laptop that immediately got an internet connection.
Here are the results of ipconfig:
Windows IP Configuration
Ethernet adapter Ethernet:
Connection-specific DNS Suffix . : attlocal.net
IPv6 Address. . . . . . . . . . . : 2600:1700:851:130:11be:38e0:1530:bdc2
Temporary IPv6 Address. . . . . . : 2600:1700:851:130:2c37:8e12:50af:2769
Link-local IPv6 Address . . . . . : fe80::11be:38e0:1530:bdc2%3
IPv4 Address. . . . . . . . . . . : 192.168.1.73
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : fe80::fa18:97ff:fe20:1619%3
192.168.1.254
Here are the results of LBB.bat:
Physical Address Transport Name
=================== ==========================================================
E0-69-95-95-93-60 \Device\Tcpip_{129794A6-C318-4342-AF79-339CB248FFE9}
Host Name: BECKY-HP
OS Name: Microsoft Windows 10 Home
OS Version: 10.0.17134 N/A Build 17134
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: Becky
Registered Organization: Hewlett-Packard Company
Product ID: 00326-10000-00000-AA118
Original Install Date: 5/21/2018, 6:16:47 AM
System Boot Time: 10/24/2018, 8:09:26 PM
System Manufacturer: Hewlett-Packard
System Model: Rfrb HPE-510t
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3401 Mhz
BIOS Version: AMI 7.11, 3/18/2011
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory: 8,175 MB
Available Physical Memory: 5,152 MB
Virtual Memory: Max Size: 17,903 MB
Virtual Memory: Available: 11,881 MB
Virtual Memory: In Use: 6,022 MB
Page File Location(s): C:\pagefile.sys
Domain: MSHOME
Logon Server: \\BECKY-HP
Hotfix(s): 6 Hotfix(s) Installed.
[01]: KB4100347
[02]: KB4343669
[03]: KB4456655
[04]: KB4457146
[05]: KB4462930
[06]: KB4462919
Network Card(s): 1 NIC(s) Installed.
[01]: Realtek PCIe GBE Family Controller
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
IP address(es)
[01]: 192.168.1.73
[02]: fe80::11be:38e0:1530:bdc2
[03]: 2600:1700:851:130:2c37:8e12:50af:2769
[04]: 2600:1700:851:130:11be:38e0:1530:bdc2
[05]: 2600:1700:851:130::436
Hyper-V Requirements: VM Monitor Mode Extensions: Yes
Virtualization Enabled In Firmware: No
Second Level Address Translation: Yes
Data Execution Prevention Available: Yes
Name InterfaceDescription ifIndex Statu
s
---- -------------------- ------- -----
Ethernet Realtek PCIe GBE Family Controller 3 Up
Name InterfaceDescription DriverFileNa
me
---- -------------------- ------------
Ethernet Realtek PCIe GBE Family Controller rt640x64.sys
ComputerName : BECKY-HP
InterfaceAlias : Ethernet
InterfaceIndex : 3
InterfaceDescription : Realtek PCIe GBE Family Controller
NetCompartment.CompartmentId : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress : E0-69-95-95-93-60
NetAdapter.Status : Up
NetProfile.Name : Network 3
NetProfile.NetworkCategory : Private
NetProfile.IPv6Connectivity : LocalNetwork
NetProfile.IPv4Connectivity : LocalNetwork
IPv6Address : 2600:1700:851:130:11be:38e0:1530:bdc2
2600:1700:851:130::436
IPv6TemporaryAddress : 2600:1700:851:130:2c37:8e12:50af:2769
IPv6LinkLocalAddress : fe80::11be:38e0:1530:bdc2%3
IPv4Address : 192.168.1.73
IPv6DefaultGateway : fe80::fa18:97ff:fe20:1619
IPv4DefaultGateway : 192.168.1.254
NetIPv6Interface.NlMTU : 1500
NetIPv4Interface.NlMTU : 1500
NetIPv6Interface.DHCP : Enabled
NetIPv4Interface.DHCP : Enabled
DNSServer : 2600:1700:851:130::1
192.168.1.254
WARNING: Name resolution of internetbeacon.msedge.net failed
ComputerName : internetbeacon.msedge.net
RemoteAddress :
InterfaceAlias :
SourceAddress :
PingSucceeded : False
Press any key to continue . . .
11-12-2018 03:54 AM
Hi
Everything about the answer says NO WiFi card installed.
Physical Address Transport Name
=================== ==========================================================
48-48-48-48-48-27 \Device\Tcpip_{}
B0-5A-DA-DE-84-28 Media disconnected
48-48-48-48-48-28 Media disconnected
Mine is 3 devices, WiFi, Ethernet and then Bluetooth. Active WiFi only.
You only have 1.
ComputerName : internetbeacon.msedge.net
RemoteAddress : 13.107.4.52
InterfaceAlias : WiFi
SourceAddress : 192.168.0.11
PingSucceeded : True
PingReplyDetails (RTT) : 19 ms
So can you run a physical hardware diagnostic? ESC and F2 possibly.
11-12-2018 04:45 AM
You are absolutely correct. No WIFI card. I should have been more clear in my original post when I talked about troubleshooting by removing the ethernet cable and then later checking that the ethernet cable was not the problen by plugging it into and connecting with a laptop. esc F2 does not bring up hardware diagnostics. I will search for that. Thanks.
11-12-2018 05:15 AM - edited 11-12-2018 05:19 AM
Hi
Hardware option list is...
- Integrated 10/100/1000Mbps (Ethernet) WHICH YOU HAVE
- 802.11 b/g/n PCI Express Wireless Half-length Mini Card
- 802.11 a/b/g/n PCI Express Wireless Half-Length Mini Card
- 802.11 a/b/g/n PCI Express Wireless Half-Length Mini Card + Bluetooth
Take the side cover off and inspect by eye for a WiFi Card.
http://h10032.www1.hp.com/ctg/Manual/c02255267
Page 28 onwards.
Late edit