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MLefebvre
Level 1
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Message 1 of 6
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PC won't connect to network

HP Recommended
HP Pavilion Elite HPE-510t CTO Desktop PC
Microsoft Windows 10 (64-bit)

HP Pavilion Elite HPE-510t CTO Desktop PC won't connect to network.  WIN 10 diagnostics just tells me not connected to internet.  Device manager says Realtek PCI GBE is working fine.  I have plugged the ethernet cable into my laptop and immediately connects to the network and internet.

5 REPLIES 5
Lil_Boy_Blue
Level 12
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Message 2 of 6
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HP Recommended

Hi

 

Let me state the obvious...     These are kind of things you need

  IPv4 Address. . . . . . . . . . . : 192.168.0.11(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 10 November 2018 09:52:59
   Lease Expires . . . . . . . . . . : 11 November 2018 09:53:14
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1

 

Then drivers etc.....

Copy and Paste into Notepad, save as LBB.bat and double click to run.
Post anything relevant please.

@ECHO OFF
getmac
systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE

The above gives the drivers installed for your WiFi adapter and lots more.

 

Please give a few more details.

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MLefebvre
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Message 3 of 6
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Thanks for your help. FYI, if I reboot the computer the little computer icon in the lower right corner reports a network connection and internet access, but this is wrong.  If I open a browser, there is no connection to the internet.  Eventually, the computer icon gets it and reports no internet access, which there hasn't been on this PC for about 5 days.  I plugged the internet cable into a laptop that immediately got an internet connection.

 

Here are the results of ipconfig:

Windows IP Configuration


Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : attlocal.net
   IPv6 Address. . . . . . . . . . . : 2600:1700:851:130:11be:38e0:1530:bdc2
   Temporary IPv6 Address. . . . . . : 2600:1700:851:130:2c37:8e12:50af:2769
   Link-local IPv6 Address . . . . . : fe80::11be:38e0:1530:bdc2%3
   IPv4 Address. . . . . . . . . . . : 192.168.1.73
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : fe80::fa18:97ff:fe20:1619%3
                                       192.168.1.254

 

Here are the results of LBB.bat:

 


Physical Address    Transport Name
=================== ==========================================================
E0-69-95-95-93-60   \Device\Tcpip_{129794A6-C318-4342-AF79-339CB248FFE9}

Host Name:                 BECKY-HP
OS Name:                   Microsoft Windows 10 Home
OS Version:                10.0.17134 N/A Build 17134
OS Manufacturer:           Microsoft Corporation
OS Configuration:          Standalone Workstation
OS Build Type:             Multiprocessor Free
Registered Owner:          Becky
Registered Organization:   Hewlett-Packard Company
Product ID:                00326-10000-00000-AA118
Original Install Date:     5/21/2018, 6:16:47 AM
System Boot Time:          10/24/2018, 8:09:26 PM
System Manufacturer:       Hewlett-Packard
System Model:              Rfrb HPE-510t
System Type:               x64-based PC
Processor(s):              1 Processor(s) Installed.
                           [01]: Intel64 Family 6 Model 42 Stepping 7 GenuineIntel ~3401 Mhz
BIOS Version:              AMI 7.11, 3/18/2011
Windows Directory:         C:\WINDOWS
System Directory:          C:\WINDOWS\system32
Boot Device:               \Device\HarddiskVolume1
System Locale:             en-us;English (United States)
Input Locale:              en-us;English (United States)
Time Zone:                 (UTC-05:00) Eastern Time (US & Canada)
Total Physical Memory:     8,175 MB
Available Physical Memory: 5,152 MB
Virtual Memory: Max Size:  17,903 MB
Virtual Memory: Available: 11,881 MB
Virtual Memory: In Use:    6,022 MB
Page File Location(s):     C:\pagefile.sys
Domain:                    MSHOME
Logon Server:              \\BECKY-HP
Hotfix(s):                 6 Hotfix(s) Installed.
                           [01]: KB4100347
                           [02]: KB4343669
                           [03]: KB4456655
                           [04]: KB4457146
                           [05]: KB4462930
                           [06]: KB4462919
Network Card(s):           1 NIC(s) Installed.
                           [01]: Realtek PCIe GBE Family Controller
                                 Connection Name: Ethernet
                                 DHCP Enabled:    Yes
                                 DHCP Server:     192.168.1.254
                                 IP address(es)
                                 [01]: 192.168.1.73
                                 [02]: fe80::11be:38e0:1530:bdc2
                                 [03]: 2600:1700:851:130:2c37:8e12:50af:2769
                                 [04]: 2600:1700:851:130:11be:38e0:1530:bdc2
                                 [05]: 2600:1700:851:130::436
Hyper-V Requirements:      VM Monitor Mode Extensions: Yes
                           Virtualization Enabled In Firmware: No
                           Second Level Address Translation: Yes
                           Data Execution Prevention Available: Yes

Name                      InterfaceDescription                    ifIndex Statu
                                                                          s
----                      --------------------                    ------- -----
Ethernet                  Realtek PCIe GBE Family Controller            3 Up



Name                      InterfaceDescription                     DriverFileNa
                                                                   me
----                      --------------------                     ------------
Ethernet                  Realtek PCIe GBE Family Controller       rt640x64.sys




ComputerName                          : BECKY-HP
InterfaceAlias                        : Ethernet
InterfaceIndex                        : 3
InterfaceDescription                  : Realtek PCIe GBE Family Controller
NetCompartment.CompartmentId          : 1
NetCompartment.CompartmentDescription : Default Compartment
NetAdapter.LinkLayerAddress           : E0-69-95-95-93-60
NetAdapter.Status                     : Up
NetProfile.Name                       : Network  3
NetProfile.NetworkCategory            : Private
NetProfile.IPv6Connectivity           : LocalNetwork
NetProfile.IPv4Connectivity           : LocalNetwork
IPv6Address                           : 2600:1700:851:130:11be:38e0:1530:bdc2
                                        2600:1700:851:130::436
IPv6TemporaryAddress                  : 2600:1700:851:130:2c37:8e12:50af:2769
IPv6LinkLocalAddress                  : fe80::11be:38e0:1530:bdc2%3
IPv4Address                           : 192.168.1.73
IPv6DefaultGateway                    : fe80::fa18:97ff:fe20:1619
IPv4DefaultGateway                    : 192.168.1.254
NetIPv6Interface.NlMTU                : 1500
NetIPv4Interface.NlMTU                : 1500
NetIPv6Interface.DHCP                 : Enabled
NetIPv4Interface.DHCP                 : Enabled
DNSServer                             : 2600:1700:851:130::1
                                        192.168.1.254



WARNING: Name resolution of internetbeacon.msedge.net failed


ComputerName   : internetbeacon.msedge.net
RemoteAddress  :
InterfaceAlias :
SourceAddress  :
PingSucceeded  : False



Press any key to continue . . .

 

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Lil_Boy_Blue
Level 12
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Message 4 of 6
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HP Recommended

Hi

 

Everything about the answer says NO WiFi card installed.
Physical Address    Transport Name
=================== ==========================================================
48-48-48-48-48-27   \Device\Tcpip_{}
B0-5A-DA-DE-84-28   Media disconnected
48-48-48-48-48-28   Media disconnected
Mine is 3 devices, WiFi, Ethernet and then Bluetooth.  Active WiFi only.

 

You only have 1.

 


ComputerName           : internetbeacon.msedge.net
RemoteAddress          : 13.107.4.52
InterfaceAlias         : WiFi
SourceAddress          : 192.168.0.11
PingSucceeded          : True
PingReplyDetails (RTT) : 19 ms

 

So can you run a physical hardware diagnostic?  ESC and F2 possibly.

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MLefebvre
Author
Level 1
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Message 5 of 6
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You are absolutely correct.  No WIFI card.  I should have been more clear in my original post when I talked about troubleshooting by removing the ethernet cable and then later checking that the ethernet cable was not the problen by plugging it into and connecting with a laptop. esc F2 does not bring up hardware diagnostics.  I will search for that.  Thanks.

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Lil_Boy_Blue
Level 12
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Message 6 of 6
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HP Recommended

Hi

Hardware option list is...

Must select one of the following options:
  • Integrated 10/100/1000Mbps (Ethernet)    WHICH YOU HAVE
  • 802.11 b/g/n PCI Express Wireless Half-length Mini Card
  • 802.11 a/b/g/n PCI Express Wireless Half-Length Mini Card
  • 802.11 a/b/g/n PCI Express Wireless Half-Length Mini Card + Bluetooth

Take the side cover off and inspect by eye for a WiFi Card.

http://h10032.www1.hp.com/ctg/Manual/c02255267

Page 28 onwards.

 

 

Late edit

https://support.hp.com/us-en/product/hp-pavilion-elite-hpe-500-desktop-pc-series/5035344/model/50609...

 

Use the following steps to open the Component Tests menu.
Hold the power button for at least five seconds to turn off the computer
Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
On the main menu, click Component Tests.
The Component Tests menu displays.
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