• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-29-2021 03:22 PM

HP Recommended
Product: Pavilion P6000
Operating System: Microsoft Windows 10 (64-bit)

HP Pavilion P6000 - p6710f

originally Win 7, updated to Win 10

 

installed a new drive

installed Win 10 Home

installed all updates

the NIC does not show lights on the card or the switch

the wireless does work

in Device Manager I see the wireless drivers but not a Network Controller or a wired NIC

on the HP support drivers page for this machine, I do not see drivers for Win 10, just Win 7

 

suggestions?

 

Darryl

1 REPLY 1

‎01-29-2021 03:48 PM

HP Recommended

Hi, Darryl:

 

HP does not support that model PC for W10 since it was manufactured prior to August 2013.

 

HP Products Tested with Windows 10 | HP® Customer Support

 

The product specs for your PC indicate that it comes with the onboard Realtek Realtek RTL8105E 10/100 ethernet adapter.

 

HP Pavilion p6710f Desktop PC Product Specifications | HP® Customer Support

 

W10 should have automatically installed a driver for that model ethernet adapter.

 

The only suggestion I can offer, would be to try the W10 ethernet driver directly from Realtek.

 

Download, unzip and run the setup application from the W10 driver at the link below.

 

RTL8110SC(L) Software - REALTEK

 

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.