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Bobchappe
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Message 1 of 4
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Ping spiking really high at random intervals

HP Recommended
Omen Obelisk
Microsoft Windows 10 (64-bit)

clipboard_image_0.pngI was playing a few different competitive games and some more relaxed games and noticed some extreme lag(not great for the more competitive games). I have been able to narrow it down to my Obelisk and it's connection to our router (XFinity Arris router). The ping will stay fairly consistent at ~30ms, but will at random(usually within a minute of each other) spike upwards of 3,000ms. I have tried updating drivers, restarting PC and router at home, I have run ping tests from other machines in the house and none else had this issue, I did also ping my machine from another machine, but every connection timed out between the two even though I had been able to ping this other machine from my Obelisk. I noticed this occurring after after an HP BIOS update. Any help is appreciated, thanks.

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 4
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HP Recommended

@Bobchappe, Welcome to HP Support Community!

 

Update the wireless driver through Device Manager

Downloading and installing the latest wireless LAN adapter driver can resolve common issues with the wireless Internet connection. Use Device Manager to find the latest WLAN driver.

  1. In Windows, search for and open Device Manager.

  2. In the Device Manager window, double-click Network adapters, right-click the name of the wireless adapter and then select Update driver.

    Update driver  selection

  3. Click Search automatically for updated driver software.

    Update Driver Software window

  4. If the tool finds an updated driver is found, follow any on-screen instructions to install it.

  5. Try to connect to the Internet.

Also, try updating the computer - 

 

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Bobchappe
Author
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Message 3 of 4
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HP Recommended

I checked for any Windows updates as well as updating my wifi adapter, the problem still persists. What else can I do?

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,851 1,566 1,644
Message 4 of 4
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HP Recommended

@Bobchappe

 

Follow the steps below-

 

In your windows cmd, type in

netsh wlan show settings

and one of the last things might say

Auto configuration logic is enabled on interface "Wireless Network Connection"

if that's the case, then type in

netsh wlan set autoconfig enabled=no interface="Wireless Network Connection"

It should respond with

Auto configuration has been disabled on interface "Wireless Network Connection".

If it doesn't, then you might have mistyped your interface=" part. Check in your adapter settings, you might have Wireless Network Connection 2 or 3 etc.

This will definitely stop your wireless card from searching for nearby networks and updating your signal quality when you're not asking it to- which is what is causing the spikes.

 

You will need to turn it back on if you disconnect or need to be able to find nearby networks again. To do so change disabled to enabled from the earlier command or copy paste

netsh wlan set autoconfig enabled=yes interface="Wireless Network Connection"

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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