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‎01-09-2026 01:17 AM

HP Recommended

Modem puts out 500mbs, desktop receives 100mbs according to Speedtest results.

When speedtest done on a cellphone next to desktop i get 400mbs.

How can I get desktop to give more than 100mbs ?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-11-2026 11:23 AM

HP Recommended

Hi @102J,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

 

  • What is the exact model of your HP desktop?
  • Are you using a built-in Wi-Fi adapter or an external USB Wi-Fi dongle?
  • Is the desktop connected on the 2.4 GHz band or the 5 GHz band?

In the meantime, here are a few troubleshooting steps you can try:

  1. Check Wi-Fi Band:
    • Ensure your desktop is connected to the 5 GHz Wi-Fi band, not 2.4 GHz. The 2.4 GHz band is slower and often capped around 100 Mbps.
  2. Update Network Drivers:
    • Open Device Manager > Network Adapters.
    • Right-click your Wi-Fi adapter → Update driver.
    • You can also run HP Support Assistant to check for the latest drivers.
  3. Check Adapter Capabilities:
    • Some older Wi-Fi adapters are limited to 100 Mbps speeds. If your desktop only supports Wi-Fi 4 (802.11n), upgrading to a Wi-Fi 5/6 adapter may be necessary.
  4. Disable Power Saving Mode for Wi-Fi:
    • In Device Manager > Network Adapter Properties > Power Management, uncheck “Allow the computer to turn off this device to save power.”
  5. Test with Ethernet Cable:
  • Connect your desktop directly to the modem/router with an Ethernet cable.
  • If speeds improve significantly, the issue is with the Wi-Fi adapter rather than the network itself.

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎01-11-2026 11:23 AM

HP Recommended

Hi @102J,


Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.


Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

 

  • What is the exact model of your HP desktop?
  • Are you using a built-in Wi-Fi adapter or an external USB Wi-Fi dongle?
  • Is the desktop connected on the 2.4 GHz band or the 5 GHz band?

In the meantime, here are a few troubleshooting steps you can try:

  1. Check Wi-Fi Band:
    • Ensure your desktop is connected to the 5 GHz Wi-Fi band, not 2.4 GHz. The 2.4 GHz band is slower and often capped around 100 Mbps.
  2. Update Network Drivers:
    • Open Device Manager > Network Adapters.
    • Right-click your Wi-Fi adapter → Update driver.
    • You can also run HP Support Assistant to check for the latest drivers.
  3. Check Adapter Capabilities:
    • Some older Wi-Fi adapters are limited to 100 Mbps speeds. If your desktop only supports Wi-Fi 4 (802.11n), upgrading to a Wi-Fi 5/6 adapter may be necessary.
  4. Disable Power Saving Mode for Wi-Fi:
    • In Device Manager > Network Adapter Properties > Power Management, uncheck “Allow the computer to turn off this device to save power.”
  5. Test with Ethernet Cable:
  • Connect your desktop directly to the modem/router with an Ethernet cable.
  • If speeds improve significantly, the issue is with the Wi-Fi adapter rather than the network itself.

I hope this helps.


I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No
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