• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-16-2019 08:48 PM

HP Recommended
Product: 20-c225t
Operating System: Microsoft Windows XP

Recently it appears that the ethernet port on my desktop has decided to either stop working or malfunction. I am not the best with computers and it is the only thing I can think of that would be the reason as to why my modem cannot connect to the internet. Wifi is working fine but the computer net won't work, this is after getting a new modem. Is it replaceable/repairable?

 

It is a desktop 3T6KPOO ALL IN ONE

1 REPLY 1

‎01-17-2019 02:14 AM

HP Recommended

Hi

https://support.hp.com/us-en/product/hp-20-c200-all-in-one-desktop-pc-series/13823544/model/15787891

 

A coupla things you could try.

 

WinKey + R and type cmd.exe pause

then try these commands individually, preferably with no active WiFi.

 

 

getmac

ping LOOPBACK

ping 13.107.4.52

netsh interface ip show interface

netsh lan show interfaces

netsh wlan show interfaces

netsh wlan show drivers

ipconfig -all

systeminfo

msinfo32

 

Quite a lot of info will be generated, the first 5 will show if there is an ethernet interface.

 

If in doubt please ask.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.