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‎01-16-2019 08:48 PM

HP Recommended
Product: 20-c225t
Operating System: Microsoft Windows XP

Recently it appears that the ethernet port on my desktop has decided to either stop working or malfunction. I am not the best with computers and it is the only thing I can think of that would be the reason as to why my modem cannot connect to the internet. Wifi is working fine but the computer net won't work, this is after getting a new modem. Is it replaceable/repairable?

 

It is a desktop 3T6KPOO ALL IN ONE

1 REPLY 1

‎01-17-2019 02:14 AM

HP Recommended

Hi

https://support.hp.com/us-en/product/hp-20-c200-all-in-one-desktop-pc-series/13823544/model/15787891

 

A coupla things you could try.

 

WinKey + R and type cmd.exe pause

then try these commands individually, preferably with no active WiFi.

 

 

getmac

ping LOOPBACK

ping 13.107.4.52

netsh interface ip show interface

netsh lan show interfaces

netsh wlan show interfaces

netsh wlan show drivers

ipconfig -all

systeminfo

msinfo32

 

Quite a lot of info will be generated, the first 5 will show if there is an ethernet interface.

 

If in doubt please ask.

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