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baggit
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Message 1 of 2
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Power Button on Envy All ion One Desktop

HP Recommended
Envy All in One Desktop computer
Microsoft Windows 10 (64-bit)

I am unable to get my Envy all in one desktop to charge my Iphone .  According to HP video on YouTube just press power button on the underside of the monitor once press second time and make selections ... however I am unable to navigate to make changes with the on screen box that appears .  How do I make a selection to change things after the screen shows selection box in lower right hand corner of my monitor 

Thanks for your assistance 

baggit

1 REPLY 1
praveenbv
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @baggit,

 

Welcome to the HP Support Community. I'd be happy to assist you with the replacement charger. 

 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

 

Hope this helps! Keep me posted.  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Have a great day!  

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