Problem adding bluetooth headset and bluetooth speaker

[kt23699808]

Hi ,

I bought a HP280 Pro G5, it comes with Windows 10 pre-loaded.

I can connect my Samsung Galaxy Buds live (bluetooth headset) and a bluetooth speaker initially with Windows 10.

Since I updated to Windows 11, neither my Galaxy Buds Live nor the bluetooth speaker can work.

I tried to remove the devices and tried to do the pairing again but the computer cannot discover any bluetooth headset or bluetooth speaker.

I already tried to uninstall the bluetooth adapter driver, it doesn't help. 

Already run the HP hardware diagnosis, no problem found with the bluetooth adapter.

I guess the problem comes from the driver because HP only provide the driver for Windows 10 64bit but my OS is Windows 11 64 bit.

Anyone have any suggestion or solution for this?

Thanks a million.

[BeemerBiker]

As shown here, there was a recent BIOS update. Please run the HP support assistant and make a note of your 

- System Board

- System Bios

and see if your board # is one of the ones updated: 885F, 86E9, 8768 

You mentioned 

---

I already tried to uninstall the bluetooth adapter driver, it doesn't help. 

---

Did you check the box to remove the driver, not just uninstall it?  Windows device manager will list a lot of "bluetooth" devices.  The only one that counts is the one that has the name of the adapter.  For example, my bluetooth adapter is Qualcomm and it is possible for me to roll back the driver if I wanted to.  See if you can roll the driver back else uninstall it and check the box to remove the driver completely. 

[kt23699808]

Hi BeemerBiker,

Thanks for your reply.

System Board: 8768 A (SMVB)

System Bios: F.30

I have run the Software and Driver update from HP Support Assistant and it say my system is up to date.

No new BIOS update was found.

(I just found the BIOS update manually on the HP website and now i have updated the BIOS to F.31 )

Second, I did not check the box to remove the driver because I call the HP support center and the technical staff who teach me online told me not to do so, so I didn't check the box to remove the driver.

I tried to search online for a Windows 11 bluetooth driver for this Realtek RTL8821CE card, unfortunately, I cannot find any

Windows 11 driver for this. HP only provide Win10 64bit bluetooth driver for this card......

[kt23699808]

HP come to replace the WIFI card,  Realtek RTL8821CE (the bluetooth is integrated with the wifi card) , the problem is fixed.

Conclusion: The problem is casued by hardware failure......