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‎05-02-2021 08:19 AM

HP Recommended
Product: Pavillion 23

I purchased a new Netgear Modem/Router, wireless and cannot connect to the right network> I get Netgear83 but not Netgear83-5G. Phone and other desktop could connect???

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-02-2021 01:30 PM

HP Recommended

You're very welcome.

 

Yes, the  RTL8188EE 802.11 bgn WiFi Adapter is a single band wifi adapter that only works on the 2.4 GHz wifi band.

 

So there is absolutely nothing wrong with your PC not being able to detect your new router's 5.0 GHz wifi band.

View solution in original post

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10 REPLIES 10

‎05-02-2021 09:51 AM

HP Recommended

Hi:

 

Most likely your PC only has a single band wifi adapter that only works on the 2,.4 GHz wifi band.

 

If you let me know what model wifi adapter your PC has, I will confirm my opinion.

 

You can find the model of the wifi adapter by going to the device manager. 

 

Click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

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‎05-02-2021 12:31 PM

HP Recommended

Thank You!

 

It reads Readtek RTL8188EE 802.11 bgn WiFi Adapter

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‎05-02-2021 01:30 PM

HP Recommended

You're very welcome.

 

Yes, the  RTL8188EE 802.11 bgn WiFi Adapter is a single band wifi adapter that only works on the 2.4 GHz wifi band.

 

So there is absolutely nothing wrong with your PC not being able to detect your new router's 5.0 GHz wifi band.

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‎05-02-2021 01:43 PM

HP Recommended

Can’t thank you enough!!! I originally contacted NetGear and they said I needed to purchase a firewall product from them for $249.00 (1 year).

You’ve been great!!!

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‎05-02-2021 01:46 PM - edited ‎05-02-2021 01:46 PM

HP Recommended

Anytime.

 

Glad to have been of assistance.

 

If you want dual band wifi, you can always buy a cheap dual band USB wifi adapter and connect to your router's 5.0 GHz wifi band that way.

 

This model also comes with Bluetooth...

 

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receive...

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‎05-02-2021 02:00 PM

HP Recommended

Wow! Many thanks!!!

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‎05-02-2021 02:05 PM

HP Recommended

Just purchased item!!!! You saved me ALOT of $$$…

 

So glad you are part of forum!

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‎05-02-2021 02:25 PM

HP Recommended

You're very welcome.

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‎05-03-2021 02:59 PM

HP Recommended

Just an fyi... bought, installed driver as you recommended...IT WORKS!!!!!

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