Purchased new Modem/Router and desktop wont connect to right wireless network

[RASZ2]

I purchased a new Netgear Modem/Router, wireless and cannot connect to the right network> I get Netgear83 but not Netgear83-5G. Phone and other desktop could connect???

[Paul_Tikkanen]

Hi:

Most likely your PC only has a single band wifi adapter that only works on the 2,.4 GHz wifi band.

If you let me know what model wifi adapter your PC has, I will confirm my opinion.

You can find the model of the wifi adapter by going to the device manager. 

Click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

[RASZ2]

Thank You!

It reads Readtek RTL8188EE 802.11 bgn WiFi Adapter

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Yes, the  RTL8188EE 802.11 bgn WiFi Adapter is a single band wifi adapter that only works on the 2.4 GHz wifi band.

So there is absolutely nothing wrong with your PC not being able to detect your new router's 5.0 GHz wifi band.

[RASZ2]

Can’t thank you enough!!! I originally contacted NetGear and they said I needed to purchase a firewall product from them for $249.00 (1 year).

You’ve been great!!!

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

If you want dual band wifi, you can always buy a cheap dual band USB wifi adapter and connect to your router's 5.0 GHz wifi band that way.

This model also comes with Bluetooth...

Amazon.com: USB WiFi Bluetooth Adapter, 600Mbps Dual Band 2.4/5Ghz Wireless Network External Receive...

[RASZ2]

Wow! Many thanks!!!

[RASZ2]

Just purchased item!!!! You saved me ALOT of $$$…

So glad you are part of forum!

[Paul_Tikkanen]

You're very welcome.

[RASZ2]

Just an fyi... bought, installed driver as you recommended...IT WORKS!!!!!