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CristoRedentor
New member
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Message 1 of 4
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Realtek RTL8822CE high ping after some hours of use

HP Recommended
Pavilion 0685
Microsoft Windows 10 (64-bit)

I recently bought this HP Pavilion and for about a month it was working completely fine, after that the network card gives me a constant 1000ms ping until i restart the network card. Then it goes back to normal, have done some troubleshooting and looking online for some answers, but nothing i have tried or found has worked  yet. After i restart it it usually works for an hour or two, until it starts giving 1000ms again.
Skjermbilde.PNG

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
141,349 64,913 22,052 33,972
Message 2 of 4
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HP Recommended

Hi:

 

The only suggestion I can offer other than replacing that troublesome model wifi card, would be to install the latest Wifi and Bluetooth drivers for it.

 

Wifi:

 

https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103647.exe

 

Bluetooth:

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102395.exe

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CristoRedentor
Author
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Message 3 of 4
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HP Recommended

Hi, these are sadly already up to date.

 

If the card is known to be troublesome HP should seriously reconsider who they partner with for their machines, concidering this is a brand new one.

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Paul_Tikkanen
Level 21
Level 21
141,349 64,913 22,052 33,972
Message 4 of 4
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HP Recommended

I agree 100%.

 

If I were you, I would send a note to the HP executive team at the link below and express your dissatisfaction.

 

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

I don't work for or represent HP, so there isn't anything I can do about it.

 

If your PC has an Intel processor, I would replace the card with the AX200 non-vPro model.

 

https://www.amazon.com/Intel-Network-AX200-NGWG-NV-AX2002230-Retail/dp/B07ZVYKRW9

 

 

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