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CelinaJustAskin
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Message 1 of 2
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Realtek adapter

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Ho stream

My sons computer isn't connecting to WiFi, it will not even search for networks. I looked in device manager and all the Realtek adapter drives are missing. I've tried rebooting, network reset and it doesn't work. I sent the computer to HP to be repaired and they sent me the attached pic stating the repair falls under accidental damage. I don't know what the picture is suppose to be? Can someone tell me if its broken, if so whats broken and how does it effect the adapter drive? 

Screenshot_20201213-114200_Gallery.jpg

Screenshot_20201213-114200_Gallery.jpg

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@CelinaJustAskin

 

I reviewed your post and I understand that the wireless card is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Did you check with the service center what is wrong?

 

If everything else is working fine on the computer, then I recommend you use a USB wireless dongle to connect the computer to your wireless network. From the picture I am unable to understand what is exactly wrong.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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