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HP Recommended
HP ENVY All-in-One - 27-b011
Microsoft Windows 10 (64-bit)

The Wi-Fi has quit working on my HP Envy All-in-One PC 27-b0XX Signature Edition.  When I look at network devices I only see the Ethernet adapter (which works fine).  I  purchased a new WiFi card - Intel Module #3168NGW.  I have found videos on YouTube that explain how to remove the bottom cover of the base unit and then how to replace the hard drive, but nothing that discusses replacing the Wi-Fi.  Can someone guide me thru replacing the Wi-Fi card?

 

Thank you

Mark

 

5 REPLIES 5
HP Recommended

Hi, Mark:

 

This service video should be of help.  Should be the same procedure for the 27" model.

 

Removing & Replacing Parts | HP Pavilion 24-b000 AiO PC (Touch) | HP Computer Service | @HPSupport -...

 

The wireless card removal and replacement procedure starts at minute 29:05.

 

 

HP Recommended

Paul, thank for your response.  The Pavilion 24-b000 video has all of the components built into the back of the screen.   The Envy AIO PC 27-b0XX which I have has a thin screen and all the components are built into its black base, which is about  19"x7.5"x1".    Can you provide any guidance with this unit?

 

Thx again.

 

HP Recommended

You're very welcome.

 

I thought the 24-b0xx model would have the same design as the 27-b0xx.

 

I have searched high and low on the internet and cannot find any disassembly videos that come close to the picture of your PC on the support page, and the manual there is completely useless.

 

HP ENVY 27-b000 All-in-One Desktop PC series Manuals | HP® Customer Support

 

Check out this video...

 

https://youtu.be/lbF0tVRA-qw 

 

The only other suggestion I can offer would be to see if this related discussion is of help to you.

 

Solved: HP ENVY All-in-One - 27-b110 - How to open base? - HP Support Community - 6040834

HP Recommended

I got the base plate removed (both of them) and then found that the WiFi circuit board is not to be seen.  It was "hidden" under another circuit board which had to be removed.  I replaced the WiFi board and reassembled the unit and powered it back up.  When I did, the WiFi adapter didn't come to life.  Error message said that the adapter wouldn't start.  So I had the Intel software do a software driver scan and it found two new drivers.  After loading these and then rebooting the WiFi came back to life.  Initial test showed 181Mbps throughput.

 

Thank you for your help.

 

Mark

 

HP Recommended
  • HP Envy AIO PC 27-b0XX
    • Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz 2.81 GHz
  • Windows Version - 21H2
    • OS Build - 19044.1766
  • Intel Dual Band Wireless-AC 3168
    • Driver Version – 19.51.40.1

I still have an issue with the Wi-Fi.  I got the new WiFi card in successfully.  When I boot the system, both the Ethernet and Wi-Fi adapters show as available.  I then select the Wi-Fi connection and it fires up with no issues.  The MS Device Manager reports the “Device is working properly”.  Here is the Wi-Fi failure scenario:

 

  • Start Wi-Fi at 8:22am. 
  • 8:28am the Wi-Fi adapter stopped and was no longer available.
    • MS Device Manager reported that “Currently, this hardware device is not connected to the computer. (Code 45)    To fix this problem, reconnect this hardware device to the computer.”
  • 8:29am it comes back and the network connection is automatically reconnected. 
  • 8:31 is disappears.
  • 8:32am it’s back. 
  • 8:33 is disappears.
  • 8:34am it’s back. 
  • 8:35 is disappears.
  • This time it doesn’t come back. 
    • MS Device Manager now reports that “This device cannot start. (Code 10).  {Operation Failed} The requested operation was unsuccessful.”

I did a system RESTART and the Wi-Fi adapter still did not appear – only the Ethernet adapter. 

Next I did a system SHUTDOWN and then rebooted and the Wi-Fi adapter was there and the above failure scenario repeated itself.

 

Any assistance with this is very much appreciated.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.