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‎04-08-2019 12:01 AM - edited ‎04-08-2019 12:24 AM

HP Recommended
Product: Wireless Keyboard and Mouse Combo 200
Operating System: Microsoft Windows 10 (64-bit)

Hi!

Brand new wireless keyboard and mouse 200 just out of the box.   Mouse works fine.  Keyboard doesnt work fine - most of the keys work other than 123 don’t work on number pad and asdfjkl; don’t work either.  Tried restarting computer.  Tried reinserting wireless thing into usb drive.   Tried holding down the blue reset button on the back of the keyboard for 10+ seconds.  Any other ideas?

 

Product number is Z3Q63AA#UUF

 

Thanks

2 REPLIES 2

‎04-08-2019 12:17 AM

HP Recommended

product number is Z3Q63AA#UUF

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‎04-08-2019 08:33 AM

HP Recommended

If it's brand new, just claim DOA (Dead On Arrival) with the vendor and get it replaced.

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