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Supply Level information unavailable

HP Recommended
HP Deskjet 3050 All-in-One J610 Series
macOS 10.15 Catalina

I am trying to check supply levels for my Deskjet 3054 All-in-One J610 Series.  I am using a MacBook Air with Catalina OS 10.15.6.  I can print from my MacBook with no problem, but when I click Supply Level it says Information Not Available. When I go to HP Utility, it says Unable to communicate with the selected device. It may have been turned off, or otherwise disconnected. However, it is not off nor disconnected and it prints fine, wirelessly. So I can't figure out why it can't get me that information.

HP Support Agent
HP Support Agent
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HP Recommended

Hi @Ellen32,


I'd like to help!


To establish a wireless connection on your printer, restart the printer, computer, and router.

  1. Turn the printer off, and then wait 10 seconds.
  2. Disconnect the printer power cord from the printer.
  3. Turn off the computer or the device you are trying to print from.
  4. Connect the printer power cord to the printer, and then turn on the printer.
  5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
  6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
  7. Turn on the computer

and then try and check.


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


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