Hi @Ellen32,
I'd like to help!
To establish a wireless connection on your printer, restart the printer, computer, and router.
- Turn the printer off, and then wait 10 seconds.
- Disconnect the printer power cord from the printer.
- Turn off the computer or the device you are trying to print from.
- Connect the printer power cord to the printer, and then turn on the printer.
- Disconnect the power cord from your wireless router, and then wait 10 seconds.
- Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
- Turn on the computer
and then try and check.
Hope this helps! Keep me posted.
And, Welcome to the HP Support Community.
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