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HP Recommended
Envy Phoenix
Microsoft Windows 10 (64-bit)

Hi My HP Envy Phoenix Windows 10 desktop unable to find Bluetooth devices. I click on add Bluetooth device and the screen just spins. It never picks up the device. I have updated the Bluetooth driver and same issue. I'm current on Windows updates. Any help is greatly appreciated.

1 REPLY 1
HP Recommended

@Vince32

 

I reviewed your post and I understand that the computer is not connecting to Bluetooth devices.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03429630

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.