@bgrvdub,
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need a few more details.
- What is the product number for your computer?
- Have you made any hardware changes on the computer?
- Have you performed any troubleshooting steps before posting?
While you respond to that, I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c03460887
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee