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Hayden1990
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WiFi Issues

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HP Touchsmart 320 PC
Microsoft Windows 10 (64-bit)

PC won’t connect to WiFi. I can only use an Ethernet connection. Need Help

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A4Apollo
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Hi! @Hayden1990,

 

Please share the product number of the PC to assist you better.
 

Try updating the wireless drivers and BIOS on the PC to the latest version using HP support assistant and check if the issue persists.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

Firstly, try running Windows’s native Network Troubleshooting tool. You’ll find it in Settings > Update and security > Troubleshoot > Internet connections.

 

If you still have issues try the steps recommended below.

 

In the search menu type services, select and open services window.
Double-click Services.
In this window, click the Name column header (where is says “Name”) to sort by the service name.
Scroll down to find Wireless Zero Configuration. Right-click this row and select Stop.
Again right and select start from the list.

 

Also, try the steps recommended below.

 

Disable your network adapter power saving setting

1) On your laptop, press the Windows logo key and R on your keyboard to open the Run box. Then type “ncpa.cpl” and press Enter.
2) Right click your Wireless/WiFi network adapter, then click Properties.
3) Click the Configure button.
4) Select the Power Management tab, make sure Allow the computer to turn off this device to save power is not checked, and then click OK.

 

Lastly, try running a network test from the component test under system diagnostics page and check if the wireless card is functioning correctly.

 

Refer this article to know more information about running system diagnostics test on the PC. Click Here

 

Hope this answers your query!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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Hayden1990
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Product number is QP788AA#ABA

Product name is 320-1030

Its not recognizing the wireless router at all. The network adapter doesn’t recognize my xfinity router.

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A4Apollo
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Hi! @Hayden1990,

 

Thanks for writing back to us.

 

Did you try running a network test on the PC? 

 

HP Support Assistant is a software support diagnosis and troubleshooting tool from HP that can resolve many types of network and Internet connection issues.

In Windows, search for and open HP Support Assistant.
On the My Devices tab, select the device you are using, and then click Troubleshooting and fixes. On Troubleshooting and Fixes, click HP Network Check.
If a User Account Control message displays, click Yes.
On the HP Network Check Welcome screen, click Next to run the network diagnostic.
If the diagnostic test finds no issues, close the window, and skip to the next section for Using Windows Network and Internet Troubleshooter.
If the diagnostic test finds one or more issues, continue using these steps.
Expand Possible Root Causes, if necessary.
Click one of the listed possible causes, click one of the tool icons for the steps to resolve the issue, and then follow the on-screen instructions.
After completing the instructions, click Re-check.
HP Support Assistant checks the network connectivity.
If necessary, repeat these steps until the network connectivity issue is resolved or all possible root causes and repairs have completed.
Try to connect to the Internet.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Hope this helps!

Take Care! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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