WiFi not working

[mamacass13]

Broadcom BCM43142 802.11 bgn Wi-Fi Adapter not connected.  Can't get on wifi with my desktop pc.  How do I know if the wifi card is bad?  Is there an update or a driver?  should I buy an external wifi dongle?

[Paul_Tikkanen · Accepted solution]

Hi:

This is the latest W8.1 wifi driver for that model card.

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72927.exe

If that doesn't get the wifi card to work, I recommend that you purchase an external USB wifi adapter.

There is no easy way to tell if the wifi card is bad or not.

You would have to first do a factory reset of the PC to see if it was an operating system issue, and if the wifi still didn't work, then you can assume the wifi adapter is bad.

[mamacass13]

Thanks for your help Paul!  I downloaded the driver, but it still didn't work.  Am buying a USB wifi adapter.  Thanks very much!  Hope you have a great day!

[Paul_Tikkanen]

You're very welcome.

You have a great day too!