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mamacass13
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Message 1 of 4
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Solved!

WiFi not working

HP Recommended
HP 550-044
Microsoft Windows 8.1 (64-bit)

Broadcom BCM43142 802.11 bgn Wi-Fi Adapter not connected.  Can't get on wifi with my desktop pc.  How do I know if the wifi card is bad?  Is there an update or a driver?  should I buy an external wifi dongle?

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Paul_Tikkanen
Level 21
Level 21
141,404 64,968 22,066 33,987
Message 2 of 4
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HP Recommended

Hi:

 

This is the latest W8.1 wifi driver for that model card.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72927.exe

 

If that doesn't get the wifi card to work, I recommend that you purchase an external USB wifi adapter.

 

There is no easy way to tell if the wifi card is bad or not.

 

You would have to first do a factory reset of the PC to see if it was an operating system issue, and if the wifi still didn't work, then you can assume the wifi adapter is bad.

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Paul_Tikkanen
Level 21
Level 21
141,404 64,968 22,066 33,987
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

This is the latest W8.1 wifi driver for that model card.

 

https://ftp.hp.com/pub/softpaq/sp72501-73000/sp72927.exe

 

If that doesn't get the wifi card to work, I recommend that you purchase an external USB wifi adapter.

 

There is no easy way to tell if the wifi card is bad or not.

 

You would have to first do a factory reset of the PC to see if it was an operating system issue, and if the wifi still didn't work, then you can assume the wifi adapter is bad.

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mamacass13
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Message 3 of 4
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Thanks for your help Paul!  I downloaded the driver, but it still didn't work.  Am buying a USB wifi adapter.  Thanks very much!  Hope you have a great day!

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Paul_Tikkanen
Level 21
Level 21
141,404 64,968 22,066 33,987
Message 4 of 4
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HP Recommended

You're very welcome.

 

You have a great day too!

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