Wifi no internet issue

[harmis_69]

 It shows wifi is connected with no internet. That means network is there but internet is not working in laptop and when I use other device the internet is working properly.

[zoey7886]

@harmis_69, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Wi-Fi Connection Issues on Your Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your laptop is showing that it is connected to Wi-Fi but there is no internet access while other devices are working fine, follow these steps to troubleshoot and resolve the issue:

Restart Your Devices:

• Restart your laptop and router. This can often resolve temporary issues.

Check for Network Issues and Settings:

• Make sure your laptop is within a range of the Wi-Fi signal.
• Ensure that the network cable (if using Wi-Fi extender) is properly connected.

Update Drivers:

• Make sure your network drivers are up to date. You can use Device Manager or HP Support Assistant to update drivers.
• Use HP Support Assistant, which can be found preinstalled on HP PCs, or download it here.

Reset Network Settings:

• Go to Settings -> Network & Internet -> Status -> Network reset. This will reinstall network adapters and set your network settings back to the default.

Check Firewall and Security Software:

• Sometimes firewall or security software can block the connection. Try disabling them temporarily to see if that resolves the issue.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[lpmdes]

I read Zooeys response. I have no network connectivity on my HP Envy desktop even though the laptop next to it connects perfectly. When i go to and click on " Internet and networking "on the system page, the dialogue box disappears and it will not open the internet connectivity. Additionally, the icon for my internet connection has disappeared ( and is not hidden) from the task bar. This all started after this desktop got stuck in opening after an update so I went back and removed the quality update. I don't know if that did it. Mistakenly calling my my internet provider, they saw the keyboard wireless dongle and said incorrectly that that was the networking dongle ( networking is likely internal to this desktop. Needless to say, I cannot connect this desktop to my wifi connection and I am one room away from the router so no ethernet is possible. The advanced look at networking all says my drivers are up to date. Will I have to go to an HP service at Best Buy?

[Garp_senchau]

@lpmdes, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I suggest you refer to this guide to troubleshoot the issue: HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,