Wifi problems

[Allenjhon]

pls help and guide for this

[zoey7886]

@Allenjhon, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Wi-Fi Problems with HP Printers! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To assist you efficiently, I need more details regarding the Wi-Fi issues you're encountering. Here are some probing questions to help diagnose the problem:

Printer Model:

• Can you please provide the specific model of your HP printer?

Connection Issues:

• Is the printer unable to connect to your Wi-Fi network, or is it connected but not printing?

Error Messages:

• Are there any error messages displayed on the printer's screen or your computer?

Network Configuration:

• What type of Wi-Fi network are you using (e.g., home network, office network)?
• Are you using a dual-band router (2.4 GHz and 5 GHz)? If so, which band is the printer connected to?

Router Information:

• Have there been any changes to your router or its settings recently?
• What is the distance between your router and the printer?  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,