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amberjordan_
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Wifi wireless connection has vanished - can only use ethernet to get online

HP Recommended
HP Pavillion 15 Notebook PC
Microsoft Windows 10 IOT

Hi there,

 

My WIFI wireless options have vanished from my laptop (aeroplane mode is not on). I can not locate any WIFI option, and when accessing the network panel my laptop displays ethernet as my only form of internet connection. I am currently using an ethernet cable. I've tried to follow multiple steps online, but it appears a few step-by-step options when addressing the "network adapters" doesn't appear like suggested. Please can somebody help me as I can't use my laptop at all now without being at home and hooked up.

 

A colleague in IT at my work suggested that I may need to reinstall network drives?

 

Many thanks in advance!

 

Model info below -

Microsoft Windows 10 HOME

HP Pavillion 15 Notebook PC

Version: 10.0.17763 Build 17763

System type: x64-based PC

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praveen196
HP Support Agent
HP Support Agent
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@amberjordan_ Welcome to HP Community!

 

I understand that you are unable to connect the internet through wireless.

 

Do not worry. I will try to fix the issue.

 

Here's a related HP Forums post that seems to have helped others: Click here 
I have a few steps to resolve the issue:  

  • Since you've already reinstalled drivers, I would recommend using an Ethernet cable (Wired) and update your Wi-Fi drivers using this link  

  • Update the bios by visiting this link or through a support assistant using an Ethernet cable.  

  • Now try to connect to the internet wireless.    

 

The best way to resolve the issue is by using the HP Guided Troubleshooter: 

Click here to access it (simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern). 

 

Also, try to update the wifi drivers and check.

 

If the issue still persists, please perform the wireless module test and check.

 

1) Shutdown the computer.  

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the Component test.  

5) From the list, run the Wireless module test.  

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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