Windows 10 driver

[azizrasul]

Hi,

I have a HP Compaq dc7800 Base Model Ultra-slim Desktop PC in which Windows 10 has now been installed. I cannot connect to the internet. Under Device Manager, I have a yellow triangle under 'PCI Serial Port' and 'PCI Simple Communications Controller'. I assume that I need to update the drivers. Does anyone have these or know where I can download them?

[Paul_Tikkanen]

Hi:

Unfortunately, those missing drivers are probably not the reason you can't connect to the internet.

These are the drivers you need for those devices...

'PCI Serial Port:

This package contains the Intel Local Management Service (LMS) and Serial-over-LAN (SOL) support for Intel Active Management Technology (AMT) for the supported desktop models and operating systems. This software is part of the Intel Digital Office Initiative.

https://ftp.hp.com/pub/softpaq/sp46001-46500/sp46134.exe

PCI Simple Communications Controller:

This package contains the Intel Active Client Manager Host Embedded Controller Interface (HECI) device driver for the supported desktop models and operating systems.

https://ftp.hp.com/pub/softpaq/sp46001-46500/sp46137.exe

I have the dc7800 CMT running on the latest build of W10 x64, but I use a USB wifi adapter to connect to the internet.

I have never tried the wired ethernet to connect to the internet, but when I click to expand the network adapters device manager category, it shows the Intel ethernet adapter is installed and working properly.

[azizrasul]

When I switch on my PC, sometimes the internet connection is made. At other times when I switch on, it doesn't. I get a message box which says the Intel Active Management Technology status: Enabled etc. How do I resolve this issue?

[Paul_Tikkanen]

Unfortunately, I wouldn't be able to help you with that problem.

[azizrasul]

OK no problem.