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parkitect
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Message 1 of 6
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Windows 10 internet unstable

HP Recommended
HP 24 All In One
Microsoft Windows 10 (32-bit)

When browsing internet with Windows 10, web page closes and computer goes to background screen. This happens frequently and my internet connection is still on.

5 REPLIES 5
Betty0610
HP Support Agent
HP Support Agent
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Message 2 of 6
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@parkitect

 

Welcome to the HP Support Community.

 

Let's try the steps from here: https://support.hp.com/in-en/document/c04649175

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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parkitect
Author
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Message 3 of 6
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These actions did not solve my problem. Thank you for providing this information.

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Betty0610
HP Support Agent
HP Support Agent
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Message 4 of 6
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I recommend you to contact the HP Support Team regarding this.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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parkitect
Author
Level 1
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Message 5 of 6
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I removed Microsoft Edge from my computer and now everything works fine. Using Chrome as a browser.

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Betty0610
HP Support Agent
HP Support Agent
21,978 21,922 1,223 1,147
Message 6 of 6
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I'm glad to hear that. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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