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- HP Community
- Desktops
- Desktop Wireless and Networking
- Wireless Charger

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07-06-2022 01:23 AM
I just received and set-up the new all-in-one desktop. The wireless charger on the desktop base is non-functioning. I followed the steps per the virtual assistant. Updated the system (may have updated from windows 11 to the latest Windows 10 version). Updated the BIOS. Still no change. No light on the desktop base no matter where the phone is placed. Yes, the phone has wireless charging capabilities.
Any ideas?
Thanks for your time & help!
Solved! Go to Solution.
Accepted Solutions
07-11-2022 09:03 AM
Hi @MikkiLea
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing wireless charger-related issues on your system. Do not worry, we are here to fix it.
By default, wireless charging is enabled in all power states.
- Press the OSD button found on the right side of the back of the computer.
- Select the menu icon
to open the OSD menu.
- Select Power.
- Select Wireless Charging.
- Select On to enable wireless charging or Off to disable wireless charging.
Let me know the outcome of it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
07-11-2022 09:03 AM
Hi @MikkiLea
Welcome to the HP Support Community. Thanks for bringing this to our notice.
I see that you are facing wireless charger-related issues on your system. Do not worry, we are here to fix it.
By default, wireless charging is enabled in all power states.
- Press the OSD button found on the right side of the back of the computer.
- Select the menu icon
to open the OSD menu.
- Select Power.
- Select Wireless Charging.
- Select On to enable wireless charging or Off to disable wireless charging.
Let me know the outcome of it.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
07-14-2022 03:49 AM
That's great!
I am happy to know that it worked. If you need any assistance in the future, you know where to find us.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Yes" on the bottom right to say “Thanks” for helping.
I am an HP Employee
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