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‎04-05-2019 11:28 PM

HP Recommended
Product: HP ENVY Desktop 750-114

I lost my Mouse and keyboard receiver and was wondering what are my options? My keyboard and mouse are found I haven’t used my computer and awhile and somehow lost my receiver what should I do? Can I receive a new one or am I support to get a whole new keyboard and mouse?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-07-2019 03:45 AM

HP Recommended

Hi @Ld27980

 

Welcome to the HP Support Community. 

 

I'm afraid, just the receiver cannot be replaced and the entire Wireless Keyboard-Mouse kit needs a replacement. 

 

Please Contact HP in your region to order a replacement kit. 

 

Have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎04-07-2019 03:45 AM

HP Recommended

Hi @Ld27980

 

Welcome to the HP Support Community. 

 

I'm afraid, just the receiver cannot be replaced and the entire Wireless Keyboard-Mouse kit needs a replacement. 

 

Please Contact HP in your region to order a replacement kit. 

 

Have a great day!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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